According to the Consumer Contracts Regulations 2013, you are entitled to ask for a refund of your order within 14 days of receiving it, provided the product is returned in its original condition and packaging. Shipping is your responsibility unless the product is faulty. After the item is returned, we will inspect it thoroughly. If the fault is found to be our responsibility, we will issue a full refund for the cost of the product.
Statutory Cancellation
Any items that are not part of the product specification may be subject to statutory cancellation rights. These rights may not apply to upholstered furniture or items that have been made or supplied to your specific requirements. Statutory cancellation rights may also not apply where an item is faulty, missing parts, or does not match the product specification.
Assembly of Items
We will only accept returns for items that have not been assembled. If an item has been assembled, we may not be able to accept the return because once the product has been assembled, we cannot guarantee that it has not been damaged during assembly.
If you find that your item has a fault before assembling it, please contact Wondro Furniture so that we can work with you to provide an appropriate resolution.
We strongly recommend that customers check all items carefully before assembling the product. We also recommend that you do not dispose of the original packaging until you are completely satisfied with the product, as the packaging may be required if a return is necessary.
Our Commitment
We always do our best to deliver high-quality products that are free from faults. Unfortunately, if you receive a faulty item or experience any issue with your order, please contact our customer support team as soon as possible.
Where an item is confirmed to be faulty, we will work with you to find an appropriate resolution. This may include repair, replacement or refund, depending on the circumstances and the nature of the issue.
If you believe that your product has a fault, please do not hesitate to contact Wondro Furniture. We will do our best to make sure you receive a satisfactory resolution.
For a clear understanding of how we handle returns, refunds and product issues, please also refer to our Terms & Conditions, which provide further information about how we operate and process returns.
These Steps Are Necessary To Fully Return A Product
The return request must be made within 14 days after receiving the product where statutory cancellation rights apply.
Do not assemble the product once you have made up your mind that you wish to return it.
The product should be returned in the same condition as it arrived at your location, including the original packaging where reasonably possible.
The cost of returning the product may be the customer’s responsibility where the return is due to a change of mind.
After 14 days have elapsed, your option to request a return or refund for an unwanted item may no longer be available, subject to your statutory rights.
Once you receive the item, please check all items and components carefully to make sure that everything you have paid for has been received.
If any item, component or part is missing, please inform us as soon as possible so that we can investigate and provide an appropriate resolution. Please attach photographs to your correspondence showing which items or components are missing. This will help us process your request more efficiently.
If you receive a damaged item, please contact us as soon as possible and provide clear photographs of the damage and packaging. Where the damage is our responsibility, we will work with you to arrange an appropriate resolution.
Please keep all packaging and packaging materials until you have fully checked and are satisfied with your products.
Any product that has been assembled may not be considered for return due to a change of mind. Please do not assemble an item if you believe you may wish to return it.
For a faulty product, customers will receive an appropriate resolution in accordance with their statutory rights. Our team will work with you to resolve the issue as soon as possible.
Products that have been made to a customer’s specific requirements or specifications may not be eligible for cancellation or return unless they are faulty or do not conform to the agreed specification.
Refunds will be processed using the original payment method where possible, subject to the applicable terms and conditions.
We reserve the right to inspect returned products before confirming a refund or other resolution.
Products must be returned in a condition that allows us to assess whether the return meets the applicable return requirements.
