Wondro Furniture – Returns & Refunds Policy

At Wondro Furniture, we want you to feel confident when shopping with us. Under the Consumer Contracts Regulations 2013, you are entitled to request a refund within 14 days of receiving your order, provided the item is in its original condition and packaging. Please note that the cost of return shipping is the customer’s responsibility unless the product is faulty.

Once we receive the returned item, our team will carefully inspect it. If we confirm the issue is on our part, you’ll receive a full refund for the product cost.

Statutory Cancellation

Certain items may not be covered under statutory cancellation rights if they are not part of the product specification. For upholstered furniture, statutory cancellation applies only in cases where the item is faulty, missing parts, or not as described.

Assembly of Items

We only accept returns for items that have not been assembled. Once an item has been assembled, we cannot verify whether the fault is due to manufacturing or occurred during assembly.

If you encounter a fault during assembly, please stop immediately and contact us so we can resolve the issue quickly.

That’s why we recommend:

  • Checking the item carefully before starting assembly.

  • Keeping all original packaging until you’re fully satisfied with your purchase.

Our Commitment

We work hard to deliver high-quality furniture that meets your expectations. However, if something goes wrong and you receive a damaged or faulty product, our support team will be here to help. We will either replace the faulty item or issue a refund as quickly as possible.

At Wondro Furniture, your satisfaction is our priority, and we’ll always do our best to make things right.

Important Steps for Returns

To make the return process smooth, please follow these guidelines:

  1. Returns are valid within 14 days of receiving your order.

  2. Do not assemble the product if you plan to return it.

  3. The product must be returned in the same condition as delivered, with original packaging included.

  4. Return shipping costs are the customer’s responsibility, unless the item is faulty.

  5. After 14 days, returns and refunds are no longer eligible.

  6. Check your delivery carefully upon arrival to ensure all items are included.

    • If parts are missing, contact us right away and provide photos to help us resolve the issue faster.

  7. If you receive a damaged item, we’ll replace it at no extra cost to you.

  8. Products that have already been assembled cannot be returned.

  9. For confirmed faulty products, you’ll receive a full refund and we’ll arrange collection.